Contact Us

The Portal:

The best way to manage your account is through the portal where you will see meter readings, tariffs and more. If you own the property and your email address is registered with us then click [Portal Login] and use the reference number on your bill and you will get straight in.

Getting your email registered with us:

To register your email with us please call 0207 267 2900. Once registered you will be able to access the portal.

By email:

You can email us at paymrents@utilitiesSorted.co.uk

By phone:

You can call us on 0207 267 2900

Resolution, Independent Review & Redress

UtilitiesSorted.co.uk is part of the Ringley is a Group of companies, we are members of The Property Ombudsman Scheme (TPOS).

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. We aim to resolve any customer issues as quickly and amicably as possible.

How to Complain

If you have a complaint regarding your experience, rest assured that all our team members are empowered to address it promptly.

The scope of our activities is to accept meter readings, from owners or those taken from staff on site through our METER READINGS App. We then store the photo of the meter reading as well as the meter serial number and reading of units used, which is used to generate bills. Photos of meters and readings are shown on the Portal.

Our Clients appoint us because they are buying in utilities in bulk and unless we bill and collect utility consumption, then our Client will be out of pocket. They also require us to escalate and collect debts, indeed we have a service level agreement with them to do so. To protect all parties our system runs algorithms to look for obscure billings, irregular use or meters that may not be working.

That said, we do have escalation channels and are keen to review and resolve issues.

The process Step by Step

Stage 1 – Customer Care Team

If you feel that concerns & issues are unable to be resolved by the responsible person then you can email quality@ringley.co.uk who will acknowledge receipt of your complaint in writing and share this our complaints procedure with you. They will then investigate your complaint. This will normally be include liaison with the section head and other persons involved. They will then report back to you with their findings.

Stage 2 – Escalation

If, at this stage, you are still not satisfied, you should contact us again and we will escalate the complaint for discussion at the weekly Chairman’s meeting for wider discussion by other leaders so that review includes persons who have not been involved in the initial review. We will then confirming our second viewpoint on the matter.

Stage 3 – Board Review

If you are not satisfied post escalation then you can request that one of our non-exec Board members carries out a review. We will write to you with confirming our second, and final viewpoint on the matter.

Stage 4 – The Property Ombudsman

If you still remain dissatisfied with the non-exec Board review or you feel we have not sought to address your complaint within 8 weeks of receipt of initial receipt, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.